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Delivery & Returns

DELIVERY

bBold currently deliver to U.K mainland and Ireland only.  All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays). Please allow 2-3 working days for you order to arrive.

15 DAY RETURNS GUARANTEE – RETURNS & REFUNDS
At bBold we want all of our customers to be completely satisfied with every purchase. However we know and understand there may be occasions where you want to return items. That’s why we offer a 15 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 15 days of the date you received it and receive a refund for the product or goods purchased. The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective - please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds. Please return items securely packaged with a copy of your invoice or enclosing to the following address:

Returns Department:

bBold Ltd
The Business Centre
Old Railway Yard
5-7 Tobermore Road
Draperstown
Co Derry
BT45 7AG

For your protection we would recommend you use a recorded delivery service to ensure the goods during return postage. 

14 DAY COOLING OFF PERIOD – RETURNS & REFUNDS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 14 working days of the day after the item is delivered.  Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 14 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds.  Please return items securely packaged with the completed cancellation form and a copy of your invoice to the following address:

Returns Department:

bBold
The Business Centre
Old Railway Yard
5-7 Tobermore Road
Draperstown
Co Derry
BT45 7AG

For your protection we would recommend you use a recorded delivery service to ensure the goods during return postage. 

DAMAGED OR DEFECTIVE ITEMS AND ERRORS ON OUR PART – RETURNS & REFUNDS
Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasions we may get it wrong or items may be damaged in transit or perhaps are defective.  Because these items are damaged or defective or we have made an error, we will refund in full; the item, the delivery charges levied by us when taking your order and your return postage costs.

Please note that you are responsible for the cost of return postage, except where the item we sent you was damaged or defective on receipt or there was an error on our part.  If you are unable to download our returns form you can request an email or fax copy by providing your fax number or email address.

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