Refund policy

Returns & Refunds Information

At bBold we want all of our customers to be completely satisfied with every purchase. However, we know and understand there may be occasions where you want to return items. That’s why we offer a 15 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 15 days of the date you received it and receive a refund for the product or goods purchased.

The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective - please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds. Please return items securely packaged with a copy of your invoice or enclosing to the following address:

Returns Department Address:

bBold Ltd
The Business Centre
Old Railway Yard
5-7 Tobermore Road
Draperstown
Co Derry
BT45 7AG

For your protection we would recommend you use a recorded delivery service to ensure the goods during return postage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This is generally a maximum of 2-3 business days, however in some instances it may be longer.

If you have been approved for a refund but have not yet received it:

  • Check your bank account 3 days after the refund has been processed.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done the above and still have not received your refund yet, please contact us at info@b-bold.co.uk

14 Day Cooling Off Period - Returns & Refunds
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 14 working days of the day after the item is delivered.  Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 14 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds.

DAMAGED OR DEFECTIVE ITEMS AND ERRORS ON OUR PART – RETURNS & REFUNDS
Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasions we may get it wrong or items may be damaged in transit or perhaps are defective.  Because these items are damaged or defective or we have made an error, we will refund in full; the item, the delivery charges levied by us when taking your order and your return postage costs. Please note that we can only accept faulty goods complaints up to 90 days after purchase.

Please note that you are responsible for the cost of return postage, except where the item we sent you was damaged or defective on receipt or there was an error on our part.